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GRIEVANCE REDRESSAL ESCALATION MATRIX

Details of Designation Contact Person Name Address where the physical address location Contact No. Email-ID Working hours when complainant can call
Customer Care Mr. PAWAN PORWAL 104, Phalashre Plaza 140, Phandnis Colony, AB Road Indore, Madhya Pradesh, 452010 +91-8120925926 KYC.CAPITALCRAFTRESEARCHS@GMAIL.COM 09AM-06PM
Head of Customer Care Mr. PAWAN PORWAL 104, Phalashre Plaza 140, Phandnis Colony, AB Road Indore, Madhya Pradesh, 452010 +91-9399882304 CAPITALCRAFTRESEARCHS@GMAIL.COM 09AM-06PM
Compliance Officer Mr. PAWAN PORWAL 104, Phalashre Plaza 140, Phandnis Colony, AB Road Indore, Madhya Pradesh, 452010 +91-9399882304 CAPITALCRAFTRESEARCHS@GMAIL.COM Mon-Sat 09AM-06PM
CEO Mr. PAWAN PORWAL 104, Phalashre Plaza 140, Phandnis Colony, AB Road Indore, Madhya Pradesh, 452010 +91-9399882304 CAPITALCRAFTRESEARCHS@GMAIL.COM Mon-Sat 09AM-06PM
Principal Officer Mr. PAWAN PORWAL 104, Phalashre Plaza 140, Phandnis Colony, AB Road Indore, Madhya Pradesh, 452010 +91-9399882304 CAPITALCRAFTRESEARCHS@GMAIL.COM Mon-Sat 09AM-06PM


The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI.For more details go to: - https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal. ODR Portal: smartodr.in